FLAV EDIBLES: Refund & Returns Policy

Last Updated: 25th October 2025

At FLAV EDIBLES, we are committed to providing premium cannabis products with care, consistency, and reliability. We understand that occasionally issues may arise, and our goal is to ensure a smooth, hassle-free resolution. This Refund & Returns Policy explains how we handle refunds, replacements, and store credit to give you confidence when shopping with us.

Refunds for Missing or Damaged Items

We offer refunds or replacements for products that are:

  • Missing from your order

  • Damaged during transit

  • Leaking, defective, or non-functional (including vape pens or cartridges)

To request a refund or replacement, please contact us within 48 hours of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damaged product or packaging

Once verified, we will issue a full refund, send a replacement, or provide store credit, depending on your preference and product availability.

Return Policy

Due to strict health and safety regulations, we do not accept returns on cannabis products that have been:

  • Opened

  • Used

  • Tampered with

All sales are final unless a product arrives damaged or is missing from your order.

Incorrect or Wrong Items Sent

If you receive the wrong product, we will gladly provide a replacement or store credit. Please contact us within 48 hours of delivery and ensure the product is:

  • Unopened

  • In its original packaging

  • Untampered with

We will cover any additional shipping costs required to correct the error.

Vape Pen & Cartridge Issues

Vape pens and cartridges may occasionally malfunction. If your device is defective upon arrival, please contact us immediately. After verifying the issue, we may:

  • Send a replacement

  • Issue store credit

Do not dispose of the defective item until our support team has reviewed your case.

Delivery Errors or Delays

Please note that we cannot issue refunds for:

  • Orders delayed due to incorrect addresses

  • Missed deliveries (e.g., recipient unavailable)

  • Failure to provide valid ID upon delivery

If your order is lost or severely delayed due to an error on our end or our delivery partner, we will investigate and may offer store credit or a full refund, depending on the outcome.

Non-Refundable Items

Refunds are not available for:

  • Opened or used cannabis products

  • Discounted or promotional items

  • Gift cards

  • Perishable goods once delivered and accepted

How to File a Refund or Replacement Request

To request a refund, replacement, or store credit, please contact us via:

Include:

  • Full name

  • Order number

  • Photos or videos of the issue (if applicable)

Our team will respond within 24–48 hours to assist with your request.

Store Credit Policy

If a refund is not possible, we may provide store credit as an alternative.

  • Store credit is non-transferable

  • Must be used within 30 days of issuance, unless stated otherwise

Policy Updates

FLAV EDIBLES reserves the right to update this policy at any time. Any changes will be posted on this page with a new effective date.

Questions?

We are here to ensure your experience with FLAV EDIBLES is smooth and enjoyable. If you have concerns about your order, reach out to our support team — we’ve got your back.